Need help finding an answer to your question? Ask our Customer Support team Here.

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How can I contact FAFABON customer service directly with my questions?

For all inquiries, click here
For inquiries related to Returns & Exchanges, click here

How do I track my order?

As soon as your order leaves our warehouse, you will receive a shipping notification email and/or text message with a tracking link.

If you unable to find your shipping notification email or text message, please reach out to us via our CONTACT page. Provide your name and the email address and/or phone number you used to complete the purchase and we'll promptly resend your shipping tracking details.

How do I make a return? What is your return policy? What is your exchange policy?

Read FAFABON's Return & Exchange Policy HERE

Can I make changes to my existing order?

Orders are processed when received. To make a change, please contact us via our CONTACT page as soon as possible. Every effort will be made to accommodate your request. 

Does FAFABON ship to my country?

FAFABON currently only ships to the USA. If you want FAFABON delivered to your country, click here to let us know

Where can I send my #FAFABON photos?

Please tag your photos with @fafabondotcom & #FAFABON on Instagram, Twitter, and Facebook.

Where is FAFABON based?

We are based in Providence, Rhode Island. Learn more about us, here.

Do you have a store in Providence, RI?

FAFABON hosted a pop-up store for the 2023 Pride Season in Downtown Providence, RI. Currently, we do not operate a brick-and-mortar store in Providence, RI, or anywhere else in the country. Stay tuned for potential future pop-ups by signing up for our newsletter. A heartfelt thank you to everyone who visited our pop-up store and supported us during the 2023 Pride Season.

How can I know what my size is?

What is FAFABON's Shipping Policy?

What is FAFABON's Privacy Policy?